Recommendations for Private Domestic Wells Impacted by Flooding -->

Septic Systems - What to Do After the Flood -->


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Preparing for Flooding and Precautions When
Returning to Flood Damaged Areas

Residents in the Wallow Fire area may experience flooding because of fire damage to the surrounding forest.  This information is being provided to assist community members to prepare and respond to any potential flooding threat.  Areas that have received flood damage can pose hazards such as exposed wires, contaminated drinking water, as well as weakened building and bridge structures.

Conditions in the forested areas have changed significantly and residents that were not exposed to these hazards before may be now.  Mud flows and landslides are a distinct possibility with the monsoon season approaching.  Residents living on the down slope of severely burned areas may experience mud flows and or flooding.  Residents living adjacent to flood plains, but not in a flood plain, should consider purchasing flood insurance as well.

The Town of Springerville  participates in the National Flood Insurance Program (NFIP).  You may purchase flood insurance no matter what type of flood zone your property is in.  Flood insurance policies can be purchased through your insurance agent or company.  There is a standard 30 day waiting period before new flood insurance policies become effective. 

To inquire about flood insurance it is necessary to establish which zone you live in.  The Planning and Zoning Department can help you obtain this information.  The contact number is 928-3-2646 x 227.  You will be asked to provide your parcel number. 

For more information about the National Flood Insurance Program please call 1-800-427-4661, or visit  Call your County Flood Control District for more information on flood risk and how to protect your property. 

Some helpful hints to assist residents to prepare for and recover from flood damage include:

Before a Flood

1. Safeguard your possessions.
Create a personal flood file containing information about all your possessions and keep it in a secure place, such as a safe deposit box or waterproof container. This file should have:


  • A copy of your insurance policies with your agent�s contact information.
  • Conduct a household inventory: For insurance purposes, be sure to keep a written and visual (i.e., videotaped or photographed) record of all major household items and valuables, even those stored in basements, attics or garages. Create files that include serial numbers and store receipts for major appliances and electronics. Have jewelry and artwork appraised. These documents are critically important when filing insurance claims. For more information visit
  • Copies of all other critical documents, including finance records or receipts of major purchases.

2. Prepare your house.

  • If you have a sump pump, make sure it is working and then install a battery-operated backup in case of a power failure. Installing a water alarm will also let you know if water is accumulating in your basement.
  • Clear debris from gutters and downspouts.
    Anchor any fuel tanks.
    Place the washer, dryer and other appliances that rest on the ground on cement blocks.
    Move furniture, valuables, and important documents to a safe place.

3. Develop a family emergency plan.

  • Create a safety kit with drinking water, canned food, first aid, blankets, a radio, and a flashlight.
    Post emergency telephone numbers by the phone and teach your children how to dial 911.
  • Plan and practice a flood evacuation route with your family. Know safe routes from home, work, and school that are on higher ground.
  • Ask an out-of-state relative or friend to be your emergency family contact.
  • Have a plan to protect your pets.

During a Flood

  • If flooding occurs, go to higher ground and avoid areas subject to flooding.
  • Do not attempt to walk across flowing streams or drive through flooded roadways.
  • If water rises in your home before you evacuate, go to the top floor, attic, or roof.
  • Listen to a battery-operated radio for the latest storm information.
  • Turn off all utilities at the main power switch and close the main gas valve if advised to do so.
  • If you've come in contact with floodwaters, wash your hands with soap and disinfected water.

After a Flood

  • If your home has suffered damage, call your insurance agent to file a claim.
  • Check for structural damage before re-entering your home to avoid being trapped in a building collapse.
  • Take photos of any floodwater in your home and save any damaged personal property.
  • Make a list of damaged or lost items and include their purchase date and value with receipts, and place with the inventory you took prior to the flood. Some damaged items may require disposal, so keep photographs of these items.
  • Keep power off until an electrician has inspected your system for safety.
  • Boil water for drinking and food preparation until authorities tell you that your water supply is safe.
  • Prevent mold by removing wet contents immediately.
  • Wear gloves and boots to clean and disinfect. Wet items should be cleaned with a pine-oil cleanser and bleach, completely dried, and monitored for several days for any fungal growth and odors.

Filing A Claim
If you have experienced a flood, you can file your flood insurance claim by following these three steps:

After experiencing a flood, contact your agent or insurance company to file a claim. An adjuster should contact you within a few days of filing your claim. If you do not hear from an adjuster, you can contact your insurance agent or company again. Make sure you have the following information handy:
The name of your insurance company
Your policy number
A telephone and/or email address where you can be reached at all times

Separate damaged from undamaged property. Your adjuster will need evidence of the damage to your home and possessions to prepare your repair estimate.
Take photographs of all of the damaged property, including discarded objects, structural damage, and standing floodwater levels.
Make a list of damaged or lost items and include their date of purchase, value, and receipts, if possible.
Officials may require disposal of damaged items so, if possible, place flooded items outside of the home.

Your adjuster will provide you a Proof of Loss form for your official claim for damages. You'll need to file this claim with your insurance company within 60 days of the flood. This document substantiates the insurance claim and is required before payment.
You'll receive your claim payment after you and the insurer agree on the amount of damages and the insurer has your complete, accurate, and signed Proof of Loss form. If major catastrophic flooding occurs, it may take longer to process claims and make payments because of the sheer number of claims.


Copyright 2002 The Town of Springerville, Arizona
Last modified: June 30, 2011